It's a contract, you're free to negotiate?
If you agree to those terms knowing it's unrealistic, you're agreeing to give away your service for free.
> It's a contract, you're free to negotiate?
Well, someone on the business side of the house is free to negotiate. Whether engineering learns about the contract before sales has inked a 6-nines availability guarantee varies wildly by the company
> It's a contract, you're free to negotiate?
Well, someone on the business side of the house is free to negotiate. Whether engineering learns about the contract before sales has inked a 6-nines availability guarantee varies wildly by the company