Like it or not, this is exactly what normies have always wanted out of search engines - a little guy in their computer they can talk to for answers, advice and reassurance. They've always been trying to use Google Search this way and have been confused and annoyed that it doesn't work. And now it does! It's a massive quality of life improvement for the average user and a huge product win for Google.
I'm not sure about this. I know complete normies that lament how bad Google is now and how often the search is useless. I think many people just want search to search.
So if enough 737's crash into the water Boeing will start making submarines? Product managers deserve a special express queue when in line for the Warm Place.
No it isn't.
No, we did not want it to offer weirdly irrelevant fake sympathy. We just wanted to talk in plain English and get relevant answers back in plain English, without us having to reel it it from going down some emotionally schizophrenic rabbit hole (like in TFA).
I absolutely despise when people cite google as a source, especially now where 90% of the time they're citing the LLM overview. The old answer widget was at least a direct quote from some website.
I'm going to agree and disagree.
I agree that plain language queries is what people wanted. We've been seeing Google shift in that direction for well over a decade. And of course people are looking towards search engines for answers. There may be different expectations for where those answers are coming from, and there are cases where people are simply trying to source information, but those differences are likely just noise as far as Google is concerned.
I don't agree with people expecting advice or reassurance from a search engine. There will be some people who do that. It may even be a sizeable number of people. But using this article as an example that a majority of people want such a thing is silly.
I mean, look at the query. To the author, it was an attempt to source information. Yet the author also realised that the reader would need context to understand why Google's response was weird in their mind. What they failed to do was give context to Google, so the LLM interpreted it as asking for social advice.
New technology requires new approaches. It's as simple as that.
When I was in grade 8 and 9 in public school, we'd got a couple random lessons in the library on the computers learning to search online databases and catalogues. For most of us it was our introduction to keyword matching and boolean logic. Sadly, instead of continuing teaching, services have instead phased out those basic operators and here we are. We also learned to make websites using Pagemaker and edit the generated html, that was just fun.
Yeah - exactly this. And yet people still say they've lost the AI race because Gemini 3.5 Pro or whatever has not been released yet... And here we are with fast and decent AI being served to and used by billions of people (most without them probably even realising), making ever-increasing revenue, gaining back market share etc. Who cares if their coding models are not as good as opus 5.5 when they're printing more and more money every quarter.
This is also why even lowest-intelligence emoji spamming slop models from ChatGPT are a massive hit
and something like 3% of LLM userbase pays to get access to the higher tier models with actual useful thinking
The debate doesn't end there yet because what's considered a "scam" is a point on the gradient of user acceptance.
Too many users still reject this for it to not be a scam. The highest acceptance is from boomers and the delusional. Neither group gives a shit if AI actually works because they don't have work to do.
Its also why Google Search "went to shit years ago"
Technically adept people would search using ordered keywords and phrases, which would have excellent results with Google 2006:
Dario Turkey NBA "never coming over"
But regular people agonized over this because to them a search was
What were some of the memes about Dario staying in turkey
Google put immense effort into calibrating search for regular people instead of engineers.