alt Hacker NewsI hate to defend Adobe but it literally says "Annually, paid monthly" right under the price.
They should for sure list the annual price and the monthly price but it's not "burried".
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Hm so you're saying all the SaaS runners should put "Lifetime, paid monthly" in small print under their price? Bam, goodbye churn.
The cancellation fee is usually the part that's buried.
> They should for sure list the annual price and the monthly price but it's not "burried".
Buried prices are the next frontier of consumer protection. I've gotten burned by looking up a store product online and then when attempting to purchase finding that unless you ordered it through the site for in-store pickup, you get a higher price. Car dealerships were the same the last time I bought one. And while I appreciate Tesla's challenge in expressing TCO, subtracting average fuel costs from the price of a car smells bad in the same way.
Seems intentionally manipulative.
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So it's not really a cancellation fee, but is that how they message it?
If I see: "Annual Subscription - $120/year, billed $10/month" I assume I'm paying $120 even if I cancel after 6 months.
But, if I cancel after 6 months, and the message to me is "$60 cancellation fee", I'm very confused - I thought I was paying the remaining $60 I owe them...? The amount may be the same but it's confusing nonetheless.