Do you have external users (outside your network)? My understanding (and the last time I tried) is that Jellyfin lacks in this department quite a bit. That and ubiquitous clients.

Plex client is available almost everywhere and overall, Plex mostly "just works". The latest Apple TV client changes have me hot and there are things I don't love but that's what's kept me in the Plex ecosystem. I am looking around now though since I'm so disappointed with the new clients/UI.

Because I bought a lifetime pass a very long time ago, and their apps across all platforms look and work consistently. I only recently switched to Jellyfin because Hetzner blocks Plex, but otherwise I wouldn't have had a big reason to switch.

I went with Plex AV few years ago for two major reasons:

* a native Xbox app (I believe Jellyfin may now have one)

* non-techie acceptance (Plex seemed more polished at the time, will need to reassess now)

Either way, I'll be warning my spouse that things may be changing soon.