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sho • today at 2:34 PM • 3 replies • view on HN

Good. It's useless - completely, utterly useless except as some sort of anthropological meta-study of the many and varied ways tech-challenged users will look for help in all the wrong places, the weirdos who apparently hang out there purporting to help them (and almost never doing so, except by accident) all downstream of a mega-corporation's Web 2.0 fever dream of not having to pay anything for customer support.

Now that I type all that out, I hope it's not completely deleted. Leave it to science.


Replies

toast0 • today at 2:49 PM

> tech-challenged users will look for help in all the wrong places,

Shouldn't the vendor support community forums be the right place to get help for problems with a product?

I agree that they don't seem very effective. But where are they supposed to go?

➕ show 2 replies
alala-lala-lon • today at 2:49 PM

[dead]

BLKNSLVR • today at 2:48 PM

Sounds like it was a failed service from the start and they've only just now realized it's still there, now polluting AI answers - not hallucinated after all, borne from the worthless apple support forum.