alt Hacker News> tech-challenged users will look for help in all the wrong places,
Shouldn't the vendor support community forums be the right place to get help for problems with a product?
I agree that they don't seem very effective. But where are they supposed to go?
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sho • today at 2:59 PM
I imagine normal users are going to ChatGPT now - and that it's far, far better than anything they would ever find on apple.com
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For Apple? Probably not, never had an issue getting tech support from a real person that speaks my language fluently.
For companies where you have almost no hope of getting a human on the line? Sure.