alt Hacker NewsDealing with fraudsters should be baked into the cost of doing business for these megacorps. A smaller business couldn't get away with this kind of "support". The largest companies should be held to the same standard.
The only way this is going to change is if shareholders hold executives accountable. Consumer protection regulation with real "teeth" that impacts the bottom line will bring angry shareholders to the table very quickly.
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> Dealing with fraudsters should be baked into the cost of doing business for these megacorps. A smaller business couldn't get away with this kind of "support". The largest companies should be held to the same standard.
It is already baked into the costs in business models of big companies. And they are pretty good at it, actually; we’re talking about one high-profile case, and it’s not the only one, but it is rare enough that such stories are still newsworthy.
The standard that people want, though, is absolute certainty: zero errors that affect real customers, a 0% false positive rate.
The scale is in fact a challenge. If a small business has a 0.00001% false positive rate, they will affect approximately zero of their customers. For Apple, managing billions of accounts, that same false positive rate would affect hundreds of real customers every day.
Then you better be prepared to pay for it, and still expect cases where things go wrong.
The problem with having support dealing with problems like this is that fraudsters will figure out how to manipulate it, while honest people will still encounter these problems. The easier you make it for honest people to resolve these disputes, the easier you will make it for fraudsters since it would involve yet another avenue for them to exploit. Plus the whole process will become more expensive, which someone has to pay for.