alt Hacker NewsLet me ask the question in reverse: what do you have against them such that the fellow human beings struggling to maintain their operations don’t deserve even a modicum of kindness, respect, and good will? Are you unable to separate the business from the hard working people behind it?
It’s not like they don’t know that people like us are counting on them: they recognize that their service is the “dial tone” for much of the world’s software development capability. They are keenly aware of the impact.
What happened to #hugops? Does it go out the window because those people happen to work for a company you don’t like?
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I have all the empathy for people in the world.
A corporation is not a person. If your organization cannot handle the load, then you need to adjust your practices. The organization needs to prioritize their paying users. The organization needs to shift people from new features to keeping the lights on. And maybe the organization needs to find another strategy to manage its azure transition.
I think it's possible to be simultaneously: gracious and supportive towards the developers and ops staff who have been struggling to maintain reasonable uptime on the extremely important piece of shared internet infrastructure that everyone commenting probably relies on (either directly or indirectly) on a daily basis; and spiteful and cruel towards the massive (and, historically speaking, ethically fraught) corporation whose cynical acquisition and subsequent mismanagement of that same resource got us here in the first place.
OP didn’t blame the staff. His focus is on the company.
Invoking individual workers well-being to defend a billion dollar company is also very strange.
>What happened to #hugops? Does it go out the window because those people happen to work for a company you don’t like?
Would you feel the same way about a colleague who kept causing downtime in your product again and again, seemingly without making any progress in addressing whatever issue was causing their repeated mistakes?
There are web applications out there that are far more complex than GitHub but have much less downtime. It's not like they're facing an unsolvable problem.
#hugops is to your coworkers, not to the nameless big-corps who can't maintain a service for paying customers. You should be raising a shitstorm when things you pay for aren't reliable or unusable.
Hot take, if it's traffic is causing issues, throttle your free-tier, pause signups, or stop giving out free things (like runner time).
Executives have made a choice to not pay for top talent at Microsoft Azure and Github.
If you pay someone full price to do a job, they know they can't fulfil the terms up front, accept the work, deliver less than the agreed upon terms and still charge you full price, you'd probably call that transaction fraudulent.
GitHub is promising service they know they cannot meet, not telling you that, and still charging you full price. What's more, one can argue quite convincingly that they're lying about their level of delivered service by not reflecting the actual level of uptime on their status page.
To give benefit of the doubt requires that the other party is not blatantly and overtly acting in bad faith. When they are, you're just apologizing for fraudulent behavior.
When did OP blame the people involved personally?
If I to hire a contractor to redo my roof, and that roof leaks, whether they worked hard or not is immaterial. They did not do the task in they were paid to do. I'm not going to buy their services again just because their shingles guy was particularly charming.
MS has talented engineers, but that's a complete misdirection. Github is a service in decline: there is nothing wrong with criticizing them.