alt Hacker NewsBecause the writing is on the wall already. Who hasn't been annoyed with "AI customer service", we already read about AI in the military, then you have the envisioned huge loss of jobs.
People generally seem to like using it as a chatbot, or answer questions, on their own terms. But anywhere it's been forced against the user asking for it has been a disaster.
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I had an AI agent lie to me
I called siriusxm to get them to turn off their stupid advertising on my in-car infotainment
I had called like 3 months ago to do the same thing. The human agent confirmed she turned it off on my account
I called again recently and asked the AI to turn off in-car ads and weather alerts. The ai INSISTED this was my car's manufacturer responsibility.
I kept yelling and swearing until it finally transferred me to a human. The human confirmed that it was a part of sirius AND that the feature was disabled (it turns out that disabled features on inactive accounts automatically become re-active on 'free weekends'. Holy fuck that seems illegal. the only way to disable features during free weekends is to have an active account (aka paying them)).
My next car is going to be seriously driven by a lack of connectivity, lack of sirirusxm. I'll buy a car where someone already figured out how to physically remove the radio
It's not envisioned. There have been mass layoffs and a lot has been pinned on AI, even if it's true or not.
I don't like AI customer service either, but having seen the other side it cuts down huge amounts of inbound queries (where the answer can usually be found in knowledge bases) and provides an answer faster than a human would. As long as the escalation path to talk to a human isn't too arduous it's not too bad.
I hate the AI customer service, from drive thru to call center AI complete with fake background sounds, I hate it all. As a customer I find it insulting.
I'm thinking it has more to do with the fascism of the oligarchs at this point. These are just thinwrappers over the failure of American democracy.
Very true. I work for an AI company, I use it every day, it's a huge value add for certain problems.
My heat pump died the other day and I called an HVAC place and got an AI agent, which was frustrating and not helpful. So I called a different HVAC place and spoke to someone who could actually help, then I gave them lots of money.