Hola Jordan,

Thank you very much for your support with this. I appreciate you stepping in, acknowledging the engineering flaw, and escalating my case.

As additional feedback on the automated support pipeline: I understand the desire to automate and make processes more efficient. However, a person should not have to rely on getting a post to the top of Hacker News just to bypass AI bots and get a human to look at an obvious financial error. Luckily, you were here and acted proactively, which I truly value.

I will await the support team's communication.

Pura vida!

Thanks for the attention and fixing this.

Note to others who are blaming Amthropic in various ways. This is what taking responsibility is.

Note also that Anthropic outsources the billing and metered billing to a third party still, who is doing very well with the growth. It’s a more recent company in the space so it comes with a lot of bugs that are getting learned with time which is why there are so many interesting (at scale) and obvious errors (billing systems are build over years not months) being corrected with time.

While you’re at it could you please also fix the bug where downgrading a team member from premium to standard, applies the downgrade to the wrong person at the next billing.

I’ve reported this 3 months in a row and nobody seems to be hearing.