alt Hacker NewsOnly 16 Percent of Americans Think AI Will Have a Positive Impact on Society
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When I use a computer to do work I want the computer to be right. I want to be able to trust the computer. With the inherit non-determinism and probabilistic nature of generative-AI, that fundamental reason why I engage a computer is lost.
If the spreadsheet is wrong, it’s because the math is wrong, it’s because I made a mistake. It’s not because all of a sudden the computer decided the nature of algebra should be different than it is.
Part of the reason why humans are rejecting AI is that we are putting it in places where it makes no sense, or places where humans prefer a human in the loop, there are plenty of places where machine learning algorithms make sense, but customer service is not one of them.
The pushback I see everywhere outside of tech suggests the tech industry vastly overestimated the interest. The tech industry doesn't speak for the entire planet as much as it likes to think it does.
Because the writing is on the wall already. Who hasn't been annoyed with "AI customer service", we already read about AI in the military, then you have the envisioned huge loss of jobs.
People generally seem to like using it as a chatbot, or answer questions, on their own terms. But anywhere it's been forced against the user asking for it has been a disaster.
Does not at all surprise me that people don't think losing their livelihoods would have a positive impact. Maybe AI companies should stop bragging about trying to do that if they're concerned about people hating them.
Well, everywhere AI is being sold in a way to replace humans. Humans don't want to think about having to use a product at work that is genuinely aimed at actually replacing their job.
Surprisingly high number given that people are being told by tech CEO that AI will replace all white collar jobs soon and a few years later AI guided robots will replace all blue collar jobs too.
The promoters of AI themselves seem pretty convinced of the negative impact to society. It seems to even be part of the marketing.
There’s very clearly a Substack of putting everyone out of work, reducing the power of labor, so a few can profit.
> Despite all of the skepticism, a whole lot of Americans also report using AI in their daily lives on an increasingly regular basis. About a quarter of Americans say they use AI chatbots on a daily basis. Those who do are typically using the chatbots for research purposes or for work, Pew says.
Yeah, we don't have a choice. These things were foisted upon us, and now we all just have to deal with it, so long as we want to keep being employed/employable.
imo the negative sentiment is less a practical response to AI specifically, and more an emotional response to digital technology in general.
Eg: i think my kids will likely be more comfortable, have more convenience, than me — but i worry a lot they will be more anxious and lonely.
I don’t personally believe this gets solved through regulation, religion, or self-discipline.
imo we just need technology products that drastically reduce the cost of things that make us less anxious and lonely
AI is still a tool for complex tasks. Reaching impactful everyday use for regular users will take time. It is not clear who they interviewed for this study. It would be good to see how people in specific industries feel about AI.
Will AI have a positive impact on society in China?
They are all on this forum!
I think views on AI are not really views on AI, they are views on capitalism. People don't feel optimistic that AI's impact will benefit ordinary people because, even if works out, the benefit will accrue only to capital owners. This view feels pretty understandable to me, but is ultimately orthogonal to whether AI is useful and effective for the kind of tasks we want to leverage it for.
The one and only product for AI is labor displacement and wage suppression. That's why companies love it. That's why people hate it. We don't live in a society where the benefits will be shared. We live in a society that would rather let people die in the streets than potentially hurt shareholder value.
We are bouldering towards the total collapse of society. To me, it's like 10,000 people want to rule the post-apocalyptic world (Fallout style) where asking "maybe we shouldn't have the apocalypse?" is heresy.
I think that the smartphone is the single worst thing to happen, not so much AI. AI will hopefully help deal with reckless people typing in their smartphones while driving etc.
Make no mistake: I am as much perpetrator as victim. While I am having even days off of my smartphone and never use it during driving, I am at least as much affected and addicted as most of us.
Must be missing some zeroes. There's no way that AI techbros and major shareholders are 16% of the US. Must be more like .0016%.
AI is capitalism gone wild.
50% of the S&P 500 valuation is now directly related to AI as are 40% of new layoffs.
A quote often attributed to Stalin/Lenin/Marx is something like, "Capitalists will sell the rope to be used to hang them".
AI is taking this even further. Corps are effectively borrowing tons of money in order to build the rope to hang the middle class --- to be followed by hanging themselves.
The idea that you can lay off the middle class and business will continue as usual is a capitalistic fantasy. Without jobs, people can't afford to buy products built with AI.
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Half of Americans voters elected Trump. Most people are idiots, I wouldn’t use that as a gauge yet.
People don’t even know what it is, they think it’s chat bots. Useless statistic.
In the meantime, AI has given scientists 20 years of incredible tools, from which we now reap the fruits in our daily lives
> Pew writes that 44 percent of U.S. adults now say they use OpenAI’s chatbot, a figure that’s more than doubled since 2023.
> The next most popular chatbot is Gemini (24 percent), followed by Copilot (17 percent) and MetaAI (14 percent), with Grok (8 percent), Claude (6 percent) and Character.ai (3 percent) lagging behind.
Claude in 6th place, behind Gemini and Copilot and MetaAI and Grok?
No wonder the general public still think AI is junk.
Update: here's the underlying report: https://www.pewresearch.org/internet/2026/06/17/americans-an...
The question there was "% of U.S. adults who say they ever use the following AI chatbots", so it's not a measure of overall usage, just exposure. Not surprising Gemini and Grok and MetaAI rank higher then.
It's no surprise. The wild tech optimism of the 1990s and 2000s has completely fallen apart as time and time again tech companies have proved to be some of the most hostile actors in most American's lives. Perhaps edged out only by things such as actual violent crime and partisan hatred. (which itself, of course, is stoked to the absolute maximum in part due to technology trends in the past 15 years or so)
The loneliness epidemic, a constant drip-feed of outrage -- all so that people can make a small amount of money, distracted driving. Nearly every single service becoming worse over time, etc. Since then, the tech CEOs has been sidling up to the halls of power and effectively begging to help destroy privacy as thoroughly as possible.
I certainly know that my life was transformed for the worse by social media. And I don't mean that I went down any rabbit holes -- rather common culture was hollowed out, friends were distracted, friends fell down their own extremist rabbit holes. There is no successful social media company that actually cares about the negative impacts it has had on society. They speak about things such as "providing value" where value = time spent on the platform. They do not care if they ruin lives.
So a few years ago, nearly everywhere you went people are talking about how thoroughly AI was going to transform society. You couldn't go anywhere without hearing it. Of course people are wary. Big tech has been a net negative in very loud, intrusive, and obvious ways in _most_ people's lives. And now they're saying they're going to radically reform society.
The only hope we have is that they're wrong, and their power to change things will be minimal. For sure, if they really how the power to radically change everything, they would change it for the worse and would never spend a moment worrying about the damage they had done.